Shipping
All of our packaging is plain white indestructo boxes with no markings or logos (see image). However, Sil-poxy, soft gap plugs and rods if purchased separately from sleeves are sent in a plain padded envelope. We do all that is possible to ensure that the contents of your package arrive promptly and discreetly.
Once a package is shipped to the carrier of your choice, we are unable to do anything while the package is in transit. Once in transit you will receive tracking information. We highly suggest signing up with UPS My Access or similar services to help you track your package. Services like this can also help redirect a package should the need arrive.
Shipping times are estimates from carriers and should be regarded as such.
All deliveries will be sent to the address given to us by you when you place your order. We aim to deliver all orders to the carrier of your choice within 3 to 5 days once manufactured. Our average delivery time is under 5 days for US with International times subject to distance and carrier service chosen.
Please verify that your shipping address is correct before placing your order. If we are unable to deliver to the address provided and the parcel is returned we will reach out to you for an alternative mailing address, however additional shipping charges will apply.
Please inspect goods upon arrival. All claims for shortages and damages should be reported to our customer service department within 7 days of receiving the parcel.
We are able to ship to countries that prohibit adult novelties, but if the items are confiscated by customs all risks shall be assumed by the buyer. It is the responsibility of the buyer to know their laws and import rules.
Orders are dispatched from our premises on Wednesdays and Fridays, and we manufacture 5 days a week (Monday through Friday). This means, depending on demand, orders may take from between 7 and 14 business days to manufacturer and dispatch.